A commitment to Quality

The Office de Tourisme du Val d’Arly chose to adopt a quality strategy at the same time as it signed up to the Arlysère intiative,  in January 2017.

The coordination of working practices throughout the various local tourist offices is part of the compliance with the Qualité Tourisme process. It enables visitors and local partners to benefit from a common experience of Val d’Arly.

In our view, the Office de Tourisme and its team comprehends the Qualité Tourisme approach as a state of mind which enables them to offer the highest level of customer service.

The strategy fits our aims to provide all our visitors with an excellent level of service.

Our commitments to clients :

  • Picto accueil Val d'arlyTo welcome you and to provide information in a professional and friendly manner in our 4 tourist information centres.

  •  Picto selection Val d'arlySelect for you the best activity, service and local experience in our area.

  •  Picto vibration Val d'arlyEnable you to enjoy the various activities and events, both traditional and modern-day, of the Val d’Arly.

    Picto ecoute Val d'arly
  • To listen to your suggestions so that we can improve our services and those of our partners.

Our commitments are to :

 

  • Make available a reception/information space that is easily accessible.
  • Help you with your requirements.
  • Provide you with seating.
  • Provide you with information, free of charge, on what’s available to tourists in the local area.
  • Display and circulate the office opening times in at least two foreign languages.
  • Provide free WiFi access.
  • Remain open for at least 305 days a year, including Saturdays and Sundays during the high season or during special events.
  • Respond to your enquiries (postal, email) all year round.
  • Provide a permanent reception staffed by personnel who are competent in at least two foreign languages.
  • Provide tourist maps, plans and guides (paper versions).
  • Ensure access to the dedicated website (tri-lingual) via appropriate means of consulting embedded systems.
  • Also distribute tourism information (paper version), translated in at least two foreign languages concerning :

    * All rated tourism accommodation, with at least the name of the establishment and postal address, email address, website address, telephone numbers and level of rating ;

    * Monuments and tourist sites (cultural, natural or leisure) giving an indication of prices, opening times/hours, website address, telephone numbers and postal address;

    * Events and activities ;

    * Emergency telephone numbers.

  • Update all tourist information on an annual basis.
  • Display emergency telephone numbers on the outside of the office.
  • Present the whole range of options in the specific local vicinity for all types of clientele.
  • Enable clients to check on availability of rated accommodation.
  • Deal with any complaints and assess client satisfaction levels.
  • Offer a tourist information service using the latest information and communication technologies (social media, text messages, geolocalisation…).
  • Respect the requirements [of certification…] or [of specific marks…].
  • Give you access to an adviser during your stay.
  • Guarantee that the local tourist information provided is both accurate and up-to-date.

A tourist office rated Category II :

The Office de Tourisme du Val d’Arly (rated Category II), belonging to the network of the Fédération Nationale des Offices de Tourisme de France, is committed to :

  • Making available a reception/information space that is easily accessible.
  • Helping you with your requirements.
  • Providing you with seating.
  • Providing you with information, free of charge, on what’s available to tourists in the local area.
  • Displaying and circulating the office opening times in at least two foreign languages.
  • Providing free WiFi access.
  • Remaining open for at least 305 days a year, including Saturdays and Sundays during the high season or during special events.
  • Responding to your enquiries (post, email) all year round.
  • Providing a permanent reception staffed by personnel who are competent in at least two foreign languages.
  • Providing tourist maps, plans and guides (paper versions).
  • Ensuring access to the dedicated website (tri-lingual) via appropriate means of consulting embedded systems.
  • Also distributing tourism information (paper version), translated in at least two foreign languages concerning : 

* All rated tourism accommodation, with at least the name of the establishment and postal address, email address, website address, telephone numbers and level of rating ;

* Monuments and tourist sites (cultural, natural or leisure) giving an indication of prices, opening times/hours, website address, telephone numbers and postal address;

 * Events and activities ;

* Emergency telephone numbers.

  • Updating all tourist information on an annual basis.
  • Displaying emergency telephone numbers on the outside of the office.
  • Presenting the whole range of options in the specific local vicinity for all types of clientele.
  • Enabling clients to check on availability of rated accommodation.
  • Dealing with any complaints and assessing client satisfaction levels.
  • Offering a tourist information service using the latest information and communication technologies (social media, text messages, geolocalisation…).
  • Respecting the requirements of the Qualité Tourisme mark.
  • Giving you access to an adviser during your stay.
  • Guaranteeing that the local tourist information provided is both accurate and up-to-date.